Customer feedback is important. But putting that feedback to work is even more important.
That is why we have created an in-depth Reports dashboard in Qrite.
You can measure the metrics on a date range you choose; which can be selected here:
Let us walk you through the metrics you can see in the Reports.
1. Overview Feedback
The overview feedback graph shows you how your customer feedback score has changed over time. Displaying the highs and lows, it helps you identify what changes or campaigns helped improve the feedback you received and what impacted it negatively; on a month on month basis.
2. CSAT feedback
CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with your product or the overall shopping experience. In most cases, the term “CSAT” is used in connection with “CSAT score,” which essentially is a numerical measure of customer satisfaction.
On the Qrite Report, the CSAT feedback score is the overall measure of experience.
Note: This will show when you use the CSAT framework for customer feedback.
3. NPS feedback
Net Promoter or Net Promoter Score (NPS) is a widely used market research metric that typically takes the form of a single survey question. It asks the respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.
This metric here on the Qrite dashboard shows the overall NPS score you have received based on how customers have rated you on a scale of 1-10.
Note: This will show when you use the NPS framework for customer feedback.
4. Advanced reporting
Qrite also helps you get an overview feedback score per product. You can select the product and also the sub-category within the product to see the overall feedback you have received on it.
In this example, we have selected ‘Shoes’ as the product and can see ‘boots’, ‘sneakers’ and ‘slip-ons’ as the sub-categories.
With this metric, you can gauge the performance of different products and collections on your Shopify store to plan your future inventory better.
Need help understanding your customer feedback metrics? Reach out to us for support or a consultation.