Freshdesk is a powerful software tool to keep track of all your customer communication. FreshDesk is the place to receive the need care emails!
What is a need care email?
A need care email is an email we send to you if a customer is unhappy. We enclose all the details to reach out and turn the customer into a happy or passive customer.
Because 1 unhappy customer will tell – on average – 12 other people that they are unsatisfied. Oops. We don’t want this:
How do I integrate Qrite in my FreshDesk?
- Make a special FreshDesk email address and connect to your Freshdesk. See how: https://support.freshdesk.com/support/solutions/articles/37541
- Put this email into the need care box.
- Press save.
Lets turn unhappy ones into happy ones!