Freshdesk is a powerful software tool to keep track of all your customer communication. FreshDesk is the place to receive the need care emails!

What is a need care email?

A need care email is an email we send to you if a customer is unhappy. We enclose all the details to reach out and turn the customer into a happy or passive customer.

Why?

Because 1 unhappy customer will tell – on average – 12 other people that they are unsatisfied. Oops. We don’t want this:

How do I integrate Qrite in my FreshDesk?

• Make a special FreshDesk email address and connect to your Freshdesk. See how: https://support.freshdesk.com/support/solutions/articles/37541
• Put this email into the need care box.
• Press save.

Lets turn unhappy ones into happy ones!